Privacy Policy
Last Updated: March 15, 2025
At Pizza73, we take your privacy seriously. This policy explains how we handle your personal information when you visit our website or participate in our sous-vide cooking programs.
We're based in Cornwall, Ontario, and we follow Canadian privacy laws—specifically PIPEDA (Personal Information Protection and Electronic Documents Act). If you're reading this, you probably care about what happens to your data. So do we.
What Information We Collect
We collect different types of information depending on how you interact with us. Some you give us directly, some we gather automatically.
Information You Provide
Contact details: Your name, email address, phone number, and mailing address when you sign up for our programs or reach out to us.
Program registration data: Information about your cooking experience, dietary restrictions, and learning preferences when you enroll in our courses.
Payment information: Billing details and transaction records when you purchase our programs (we don't store full credit card numbers—that's handled by our payment processor).
Communications: Messages you send us through contact forms, emails, or phone calls.
Information We Collect Automatically
When you visit pizza73.one, our servers log basic technical information:
Your IP address and browser type
Pages you visit and time spent on our site
Device information and screen resolution
Referring website or search terms
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a specific purpose related to running our cooking programs and improving your experience.
| Purpose | How We Use Your Data |
|---|---|
| Program delivery | Managing your enrollment, sending course materials, scheduling sessions, and providing support throughout your learning journey. |
| Communication | Responding to your questions, sending program updates, and sharing relevant information about new courses or schedule changes. |
| Payment processing | Handling transactions, issuing receipts, and maintaining billing records for accounting purposes. |
| Website improvement | Analyzing how people use our site to fix problems and make navigation easier. |
| Legal compliance | Meeting our obligations under Canadian law and protecting both your rights and ours. |
We will never: Sell your personal information to third parties, use your data for unrelated marketing purposes without permission, or share your contact details with other businesses.
Cookies and Tracking Technologies
Our website uses cookies—small text files stored on your device. Most of these are essential for the site to work properly. Others help us understand which pages people find useful.
Types of Cookies We Use
Essential cookies: Required for basic site functionality like remembering your session when you navigate between pages.
Analytics cookies: Help us see which content is most popular and where people get stuck or confused.
Preference cookies: Remember your choices so you don't have to reset them every visit.
You can disable cookies in your browser settings, but some parts of our site might not work correctly if you do. Most browsers let you block third-party cookies while keeping first-party ones active.
Who We Share Your Information With
We work with a handful of trusted service providers to run our programs. These companies only get access to the specific information they need to do their job.
Payment processors: Handle credit card transactions securely. They see your payment details but not your full account information with us.
Email service providers: Help us send course materials and program updates. They process email addresses but can't use them for their own purposes.
Web hosting services: Store our website and database on secure servers in Canada.
Analytics providers: Process aggregated, anonymized traffic data to generate usage reports.
All our service providers are contractually bound to protect your information and use it only for the specific services they provide to us. We don't share data with advertisers or data brokers.
We might disclose information if legally required—for example, in response to a valid court order or to protect someone's safety. But we'll push back against overly broad requests and notify you when possible.
Your Rights Under Canadian Law
PIPEDA gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Information
You can request a copy of the personal data we hold about you. We'll provide it within 30 days, usually in a readable electronic format. There's no fee for reasonable requests.
Correct Inaccuracies
If something in your file is wrong or outdated, let us know and we'll fix it. You can update most contact details yourself through your account, or email us at help@pizza73.one.
Delete Your Data
You can ask us to delete your personal information. We'll honor this request unless we have a legal obligation to keep certain records (like tax documents or payment history for accounting purposes). In those cases, we'll explain what we need to retain and why.
Withdraw Consent
If you've agreed to receive newsletters or marketing emails, you can unsubscribe anytime by clicking the link at the bottom of any message or contacting us directly.
File a Complaint
If you're not satisfied with how we handle your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer to resolve issues directly, but that option is always available to you.
How We Protect Your Information
We take reasonable precautions to keep your data secure. Our approach combines technical measures, policies, and regular reviews.
Encryption: We use SSL/TLS encryption for data transmitted between your browser and our servers. Sensitive stored data is also encrypted.
Access controls: Only authorized staff can access personal information, and only when necessary for their work. Everyone with access is trained on privacy practices.
Regular updates: We keep our software and security systems current to protect against known vulnerabilities.
Secure facilities: Physical records (if any) are stored in locked areas with restricted access.
No system is completely foolproof. If we experience a data breach that affects your information, we'll notify you and the Privacy Commissioner as required by law.
Data Retention
We don't keep personal information longer than necessary. How long we retain data depends on its purpose and legal requirements.
Program participants: We keep your enrollment and course completion records for seven years after your last interaction with us. This helps us provide references if you need them and meets our accounting obligations.
Email inquiries: General correspondence is typically deleted after two years unless it relates to ongoing programs or contains important information you might need later.
Website analytics: Aggregated traffic data is retained indefinitely in anonymized form. Individual session data is deleted after 26 months.
Financial records: Tax law requires us to keep transaction records for seven years.
When we delete data, we do so securely to prevent recovery. Backup copies are purged according to our regular backup rotation schedule.
Children's Privacy
Our programs are designed for adults. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child has provided us with personal data, please contact us immediately so we can delete it.
Changes to This Policy
We review and update this privacy policy periodically. When we make changes, we'll post the new version here with an updated date at the top. Significant changes might also be announced through email to active program participants.
We recommend checking this page occasionally if privacy matters to you. Continued use of our website or services after changes are posted means you accept the updated policy.
International Data Transfers
Our servers and primary service providers are located in Canada. On rare occasions, we might use services that process data outside Canada. When this happens, we ensure those providers meet Canadian privacy standards through contractual agreements.
If you're accessing our website from outside Canada, your information will be transferred to and processed in Canada according to this policy and Canadian law.
Questions About Privacy?
If you have concerns about how we handle your personal information or want to exercise any of your rights, reach out to us:
Email: help@pizza73.one
Phone: +1 (416) 306-0345
Mail: 1700 King's Highway #401, Cornwall, ON K6H 5R6
(Cornwall Square – Food Court, Upper Level)
We respond to privacy inquiries within 10 business days.